Overview
tuvlex ships from our studio in Portland, Oregon. We deliver to street addresses in all 50 US states, including Alaska, Hawaii and US territories. We do not ship internationally at this time.
Order processing
Orders are picked, checked and packed by hand Monday to Friday, excluding federal holidays.
Most orders leave our studio within 1–2 business days. Orders placed after 2:00 p.m. Pacific Time, or on a weekend, begin processing the next business day.
During launch weeks and the holiday season, processing can take up to 4 business days. If your order will be delayed beyond that, we will email you before the end of the window.
Rates and delivery times
Delivery estimates start the day your parcel is scanned by the carrier, not the day you order.
| Service | Delivery estimate | Cost |
|---|---|---|
| Standard (contiguous US) | 3–7 business days | Free over $50 · $5.95 under |
| Expedited (contiguous US) | 2–3 business days | $12.95 |
| Alaska, Hawaii & territories | 5–10 business days | $14.95 |
Free standard shipping applies automatically to US orders of $50 or more after discounts, before tax. No code needed.
Expedited orders must be placed before 12:00 p.m. Pacific Time to be processed the same business day. We cannot deliver to PO boxes with expedited service.
Tracking your order
When your label is created you will receive a shipping confirmation email with a tracking number and a link to the carrier. Tracking can take 24–48 hours to update after the label is issued.
If tracking has not moved for more than five business days, email us at hello@tuvlex.shop with your order number and we will open a trace with the carrier.
Changing your address
We can change a delivery address while an order is still in processing. Email us within 2 hours of ordering, or before you receive the shipping confirmation, whichever comes first.
Once a parcel is with the carrier, address changes must be handled directly with them. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment. Additional shipping charges may apply.
Lost, delayed or damaged parcels
Lost or delayed
Domestic parcels are considered lost if tracking has not updated for 10 business days after the estimated delivery date. Contact us and we will replace the order or refund it, whichever you prefer.
Damaged in transit
Photograph the outer box and the item within 48 hours of delivery and email the images to us. We will send a replacement right away and cover return shipping for the damaged item.
Please keep the original packaging until the issue is resolved — carriers may ask to inspect it.
Taxes and duties
Sales tax is calculated at checkout based on the delivery address and is shown before you pay. Because we ship only within the United States, there are no import duties or customs fees on your order.
Out-of-stock items
All orders are subject to stock availability. If an item sells out after you order, we will email you within two business days with the option to wait for a restock, swap it for something similar, or receive a refund for that item. The rest of your order ships as normal.
Questions
Our small team answers email Monday to Friday, 9:00 a.m. to 5:00 p.m. Pacific Time. We usually reply within one business day.
Need a hand with an order?
Send your order number and we will look into it. Our team replies Monday to Friday, usually within one business day.
tuvlex 4120 SE Hawthorne Blvd, Suite 2 Portland, OR 97214 hello@tuvlex.shop +1 (503) 555-0182