Scope of this policy
This policy explains how tuvlex collects, uses and shares personal information when you visit tuvlex.shop, place an order, contact us, or sign up for our emails. It applies to information collected through this website and our customer service channels.
By using the site you agree to this policy. If you do not agree, please do not use the site or place an order.
Information we collect
| Category | What it includes | How we get it |
|---|---|---|
| Contact and order details | Name, email, shipping and billing address, phone number, order contents | You provide it at checkout or by email |
| Payment details | Card brand, last four digits, billing ZIP; payments are processed by our payment provider | You provide it at checkout |
| Device and usage data | IP address, browser, device type, pages viewed, referring site, approximate location | Collected automatically by cookies and analytics |
| Communications | Emails, messages, reviews or photos you send us | You provide them |
We do not store full card numbers on our servers, and we do not intentionally collect sensitive categories such as health data or precise geolocation.
How we use information
- Process and fulfil orders, take payment, and arrange delivery
- Send order confirmations, shipping updates and service messages
- Answer questions, handle returns and resolve disputes
- Improve our products, site layout and checkout experience
- Prevent fraud, abuse and misuse of the site
- Send marketing emails if you have opted in — you can unsubscribe at any time
- Comply with tax, accounting and legal obligations
We rely on contract performance to process orders, consent for marketing, and legitimate interests for site security and improvement. Where law requires consent for cookies, we ask for it.
Cookies and similar technologies
Cookies are small files stored by your browser. We use them to keep your cart working, remember your choices, understand how the site is used, and measure marketing performance.
| Type | Purpose | Can you opt out? |
|---|---|---|
| Strictly necessary | Cart, checkout, security and load balancing | No — the store cannot work without them |
| Functional | Remembering preferences such as region and dismissed notices | Yes, via browser settings |
| Analytics | Aggregated page views, traffic sources and performance | Yes, via cookie banner or browser settings |
| Marketing | Measuring campaigns and showing relevant ads on other sites | Yes, via cookie banner or browser settings |
You can block or delete cookies in your browser. Blocking strictly necessary cookies may stop checkout from working. We honour Global Privacy Control signals where required by law.
How long we keep information
We keep order and payment records for 7 years to meet tax and accounting rules. Customer service emails are kept for 3 years. Marketing contact details are kept until you unsubscribe, plus a short suppression record so we do not email you again.
Analytics data is retained in aggregate for up to 26 months. We delete or anonymise information when it is no longer needed for the purpose it was collected.
Security
The site uses HTTPS encryption. Access to order data is limited to team members who need it, protected by strong passwords and multi-factor authentication where available.
No method of transmission or storage is completely secure. If we become aware of a breach affecting your personal information, we will notify you and the relevant authorities as required by law.
Your privacy rights
Depending on where you live, you may have the right to:
- Know what personal information we hold about you and request a copy
- Correct inaccurate information
- Delete information, subject to legal retention requirements
- Receive a portable copy of the information you provided
- Opt out of the sale or sharing of personal information for targeted advertising
- Limit the use of sensitive personal information
- Not be discriminated against for exercising these rights
California residents have these rights under the CCPA/CPRA. Residents of Virginia, Colorado, Connecticut, Utah and other states with comprehensive privacy laws have similar rights, including the right to appeal a refusal. To exercise a right, email hello@tuvlex.shop with the subject line “Privacy request”. We will verify your identity before acting and respond within the time required by law, usually 45 days.
You may use an authorised agent to submit a request on your behalf; we may ask for proof of authorisation. We do not sell personal information and we do not knowingly share it for cross-context behavioural advertising without an opt-out.
Children
The site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, email us and we will delete it.
Third-party links
Our site may link to other websites, such as carrier tracking pages or social media. Those sites have their own privacy policies and we are not responsible for their practices.
Changes to this policy
We may update this policy when our practices or the law changes. The revision date at the top of this page will change, and material updates will be announced on the site or by email where appropriate.
Contact us
Questions about privacy can be sent to our team at the address below. Please include enough detail for us to understand your request.
Privacy questions
Write to us with the subject line “Privacy request” and tell us what you need. We will verify your identity and reply within the time required by law.
tuvlex 4120 SE Hawthorne Blvd, Suite 2 Portland, OR 97214 hello@tuvlex.shop +1 (503) 555-0182