The fine print,
in plain English.

Agreement to these terms

These terms govern your use of tuvlex.shop and any purchase you make from us. By browsing the site or placing an order, you agree to these terms, our Privacy Policy, Shipping Policy and Returns Policy.

If you do not agree, please do not use the site. You must be at least 18 years old, or have permission from a parent or guardian, to place an order.

Products and availability

We describe every product as accurately as we can, but colours can vary between screens and between production batches. Soft goods may have slight variations in stitching, pile and dimensions — these are part of the product, not a defect.

All products are subject to availability. We may limit quantities, withdraw a product, or refuse an order where we suspect resale abuse or fraud. If an item is unavailable after you order, we will contact you with the options set out in our Shipping Policy.

Pricing and errors

Prices are shown in US dollars and exclude sales tax, which is calculated at checkout. We reserve the right to change prices at any time, but changes do not affect orders already confirmed.

If a product is listed at an incorrect price or with incorrect information, we may cancel the order and refund you in full, even after you receive an order confirmation. We will contact you before cancelling.

Orders and payment

Your order is an offer to buy. A contract forms when we send an order confirmation email. We may refuse or cancel an order if payment is declined, if we suspect fraud, or if there has been a pricing or stock error.

By submitting payment information you confirm that you are authorised to use the payment method. Payments are processed by third-party providers subject to their own terms. We do not store full card numbers.

Sales tax is charged where required by law. You are responsible for any taxes not collected by us.

Shipping, returns and cancellations

Delivery times, rates and risk of loss are governed by our Shipping Policy. Returns and exchanges are governed by our Returns Policy.

Risk of loss passes to you when the carrier delivers the parcel to the address you provided. Please check your address carefully — we cannot refund orders delivered to an address you entered incorrectly.

Promotions and discounts

Discount codes are valid for the stated period, cannot be combined unless we say so, and may not be used on gift cards or towards shipping. We may cancel orders that misuse a code or attempt to stack offers.

Free shipping thresholds are calculated after discounts and before tax. Sale prices apply while stock lasts.

Intellectual property

The site, our product photography, copy, logo and design are owned by tuvlex or licensed to us. You may view and print pages for personal, non-commercial use. You may not copy, scrape, resell or republish our content without written permission.

Product names and third-party marks shown on the site belong to their respective owners.

Acceptable use

You agree not to:

• Use the site for unlawful purposes or in breach of these terms
• Attempt to gain unauthorised access to our systems or other customers' data
• Scrape, crawl or harvest content except as permitted by our robots policy
• Interfere with the site's operation, security or availability
• Impersonate another person or misrepresent your affiliation

Reviews and user content

If you submit a review, photo or other content, you confirm that it is yours to share and that it does not infringe anyone else's rights. You grant us a non-exclusive, royalty-free licence to use, reproduce and display that content on our site and marketing channels.

We may edit or remove content that is unlawful, misleading, abusive or unrelated to the product. We do not endorse user content.

Pet safety

Our products are designed for domestic pets and everyday use. They are not veterinary products and are not a substitute for advice from a qualified veterinarian.

Supervise your pet with new toys, beds and clothing, especially during the first use. Remove and replace any item that becomes torn, loose or chewed. Never leave a pet unattended with a toy or in a carrier.

You are responsible for choosing a product suited to your pet's size, temperament and needs.

Disclaimers

Except where the law does not allow it, the site and products are provided “as is”. We do not warrant that the site will be uninterrupted or error-free, or that product descriptions are complete. Nothing in these terms excludes rights you have under consumer law.

Limitation of liability

To the fullest extent permitted by law, tuvlex is not liable for indirect, incidental, special or consequential losses, or for loss of data, profits or goodwill arising from your use of the site or products.

Our total liability for any claim relating to an order will not exceed the amount you paid for that order. This does not limit liability for fraud, death or personal injury caused by our negligence, or any liability that cannot be excluded by law.

Indemnification

You agree to indemnify tuvlex and its team against claims, losses and reasonable legal costs arising from your breach of these terms, your misuse of the site, or content you submit.

Governing law and disputes

These terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Multnomah County, Oregon, and both parties consent to that jurisdiction.

Before filing a claim, please email us so we can try to resolve the issue. Most concerns are settled within a few days.

Changes and general terms

We may update these terms from time to time. The version in effect when you place an order applies to that order; continued use of the site after an update means you accept the revised terms.

If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a right is not a waiver of it. These terms, together with the policies linked above, are the entire agreement between us.

Contact

Questions about these terms can be sent to the team at the address below.